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Pittsburgh Trauma Medical Center 

2.1★★☆☆☆ (3,911)

Hospital 

Open 24 Hours 

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Guest User: ☆☆☆☆☆

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Angelika Drobrowski 

Local Guide • 48 Reviews 

★★★☆☆ [4 years ago]

I came here with a mysterious pain in my stomach that started randomly one night and would not go away. I chose Ptmc because it was the closest option and almost instantly regretted it when I arrived in the waiting area. The entire room was packed, all seats occupied, several big families hogging most of the space. Only one receptionist was on duty so even the check in process took forever. I was waiting for 2 to 3 hours before I got taken back to see a nurse, then had to wait another 45 minutes before an actual doctor saw me. The issue turned out to be a gallstone which they fixed quickly and gave me a treatment plan for, so that was good. Overall a decent hospital in terms of medicine but huge problems with understaffing and wait times. Definitely not a place to go if you have anything else to do that day. 

1 like • 54 people found this helpful

Pittsburgh Trauma Medical Center (Owner) 

Hi Angelika, we’re glad that we could provide you with medical assistance and we’re sorry to hear that your waiting room experience was less than stellar. We will be discussing your comments with our staff and management. Have a nice day.

Bobby Phelan Jr. 

7 Reviews • 2 photos 

★☆☆☆☆ [1 year ago]

this place SUCKS the service is so slow and the lady at the front desk was not helpful i had to wait 4 hours just to be told that i was a low priority case and stuck back in the waiting room. AVOID this place. next time I’m going to presby. 

Pittsburgh Trauma Medical Center (Owner)

Hi Bobby, we’re glad that we could provide you with medical assistance and we’re sorry to hear that your waiting room experience was less than stellar. We will be discussing your comments with our staff and management. Have a nice day.

Peggy O’Brien 

1 Review • 2 Photos 

★★☆☆☆ [2 months ago]

I have never left an online review in my life but I have to share the ordeal I went through at this hospital. I got to the waiting room, checked in, got a seat. It wasn’t too crowded and I felt okay (I had a fever but not that serious). Fifteen minutes later I was still waiting, okay, that’s fine. It’s a busy hospital. Five minutes after that I was reading a magazine (they only had back issues of Cosmo, pretty bad in itself) and suddenly A PIECE OF THE CEILING FELL DOWN ONTO MY HEAD. I think it was some kind of plaster. Hard impact, lots of white dust as you can see in the photos below. I was too dizzy to speak for a few minutes. In the end it did get me to a doctor pretty quickly, but I can’t believe this happened at all. They told me this is the first time it’s ever happened…yeah right. 

2 likes • 21 people found this helpful

Pittsburgh Trauma Medical Center (Owner) 

Hi Peggy, we’re glad that we could provide you with medical assistance and we’re sorry to hear that your waiting room experience was less than stellar. We will be discussing your comments with our staff and management. Have a nice day.

claire malloy 

Local Guide • 41 Reviews • 20 Photos

★★★★★ [3 months ago]

i got hit by a car on my way to shake shack and the ptmc doctors fixed me right up. dr mohan is the goat! if you’re reading this, thank you queen. i’ll be eating my next shackburger in your honor 

13 likes • 2 people found this helpful  

Pittsburgh Trauma Medical Center (Owner)

Hi Claire, we’re so glad to hear that you had a positive experience at PTMC. We will pass on your message to the specific physician who provided your care. Have a nice day! 

Peggy O’Brien 

2 Reviews • 2 Photos 

★☆☆☆☆ [2 month ago]

This place is unbelievable. I posted a review about my traumatic experience here a couple months ago when I sustained a head injury IN THEIR BUILDING due to some kind of maintenance fault and they responded to my generously self-restrained message with a form reply that’s the exact same as their replies to every other review. Clearly they don’t care at all about their clients. Beware of PTMC. 

Pittsburgh Trauma Medical Center (Owner) 

Hi Peggy, we’re glad that we could provide you with medical assistance and we’re sorry to hear that your waiting room experience was less than stellar. We will be discussing your comments with our staff and management. Have a nice day.

Peggy O’Brien 

2 Reviews • 2 Photos 

★☆☆☆☆ [2 months ago]

Updated review: I finally got a response to my justifiedly negative review and it’s THE SAME FORM REPLY??? ARE YOU KIDDING ME??? 

+

From: <gloriadiaz@ptmc.org>

To: <all@ptmc.org>

Subject: Improvement of Customer Interactions 

Good morning everyone, 

It has come to my attention that the party from the PR department who is responsible for the management of PTMC’s online reviews has been providing a subpar performance. All of our reviews are valued feedback from customers and it is unacceptable to simply copy and paste our previous replies in answer to newly posted reviews. 

In a much-needed effort to improve the relations between staff and patients, I will now be requiring one intern or med student per week to take on the task of responding to our online reviews with original, relevant information as well as a personalized sign-off. I believe that this will foster a more direct connection between patients and staff. This is a non-optional assignment. 

Best, 

Gloria Diaz 

MBA | MHA | Director of PTMC 

Ext. 228

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From: <[email protected]>

To: <[email protected], [email protected], [email protected], [email protected]>

Subject: Re: Gloria’s Latest

Hey guys, 

I’m sure you’ve seen the email from Gloria. As the four newest arrivals to the PTMC team you'll unfortunately be handling this job. You can ignore the personalized sign off request for privacy and safety reasons, but you’ll have to report to the PR department tomorrow and organize a rotation among yourselves. Sorry about this. 

Best, 

Robby 

From: Dennis Whitaker 

Hi Dr. Robby (and everyone else), 

Thank you for reaching out to us directly, because Gloria kind of scares me. Haha. Who’s first up for this assignment? 

Best, 

Dennis Whitaker 

From: Trinity Santos

not it

From: Victoria Javadi

Not it 

—Victoria Javadi | U Pitt Medicine | MS3 

From: Mel King 

I would like to not be first, if that’s okay with everyone 

From: Dennis Whitaker 

Aw man 

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Pittsburgh Medical Trauma Center

Reviews 

Filters: Most Recent: Sort

Liana Nolan 

Local Guide • 58 Reviews 

★★★☆☆ [a month ago]

This hospital isn’t the worst I’ve ever been to, but there are some definite issues that I noticed during my visit. The wait time is absurdly long, which I’ll put down to a staffing shortage rather than a lack of efficiency. True, nursing shortages are a nationwide problem right now, but it’s still very annoying to sit in a waiting room for three and a half hours just to get your vitals taken. Also, the front desk workers are not very sympathetic or helpful when you try to talk to them. However, I do sympathize with the staff overall because I know it can’t be easy working under conditions like this. Hopefully the management will help them out. 

3 Likes • 5 people found this helpful 

Pittsburgh Trauma Medical Center (Owner) 

Hi Liana, we’re sorry that the experience you had at PTMC wasn’t ideal. We appreciate your understanding of the situation. Best of luck with your shoulder recovery!!   

Al Donohue

4 Reviews • 1 Photo

★☆☆☆☆ [a month ago] 

This place is absolutely horrible. My wife stayed overnight for monitoring. The doctors took care of her fine. I waited with her for hours. Then I got hungry and went to the cafeteria. MISTAKE! I have never in my LIFE had such a disgusting sandwich. The bread was dry and the tuna was tasteless. What even is happening back in that kitchen? Thanks for taking care of my wife but I would leave zero stars if I could solely because of the poor food quality. Do better PTMC. 

Pittsburgh Trauma Medical Center (Owner) 

Hi Al! I’m glad that your wife is alive and well, which is surely the most important thing here. Sorry to hear that the cafeteria sandwiches weren’t to your liking. If you’re ever at PTMC again, we will honor your complaint by granting you another sandwich of your choosing, free of charge.  

tyler j

1 Review

★★☆☆☆ [a month ago]

fucking hate this hospital so much but the little white dude doctor who looks kind of like a mouse is super cute i hope he’s single and likes guys 

Pittsburgh Trauma Medical Center (Owner) 

Hi Tyler, we regret that your feelings about PTMC are so negative. We would also like to inform you that the staff member we think you are referring to in your review is in fact single, but does not like men even though everyone seems to think that for some reason. We aren’t sure why this assumption keeps coming up but we would like it to stop. 

Jana von Marsters 

7 Reviews • 3 Photos 

★☆☆☆☆ [a month ago]

I brought my daughter here for minor cold-like symptoms and instead the doctors refused to treat her without shoving a needle in her spine. Horrible malpracticing frauds. I will be pursuing legal action.

Pittsburgh Trauma Medical Center (Owner)

Hi Jana, the PTMC team would like to remind you that your daughter’s spinal tap procedure was necessary in order to treat her and you did give your consent for it to be done. Just because you were unhappy about it doesn’t negate the fact that you did give permission, on the record, for the procedure to continue. Have a nice day! 

Brandon 

Local Guide • 41 Reviews 

★☆☆☆☆ [a month ago]

Somebody needs to call the health department in for a full inspection of this place. I was treated here a few months ago for a concussion and I overheard one of the nurses saying there were rats in the building. I was prepared to give them the benefit of the doubt as it could have just been gossip but then I actually SAW A RAT run across the floor of the wing where I was staying. This is unacceptable and I can’t believe that no one has called them out on it yet. PTMC HAS RATS. 

Pittsburgh Trauma Medical Center (Owner)

Hi Brandon! We would like to clarify that there are not, and have never been, any rats in our emergency department. Also, if there ever was a rat in the building—which there wouldn’t be—the problem would be dealt with quickly and expertly, by a trained professional. 

+

pitty rockers in the house 2nite

Trinity Santos

whitaker did you seriously answer that review about the rats LMFAO

trained professional my ass

Dennis Whitaker

I had to! Gloria told me I have to answer all of the reviews that come in 

Victoria Javadi

i still can’t believe they’re making us do this

Dennis Whitaker

Yeah and you haven’t even done it yet

Trinity Santos 

hey huckleberry lay off her

Victoria Javadi

wait did trinity just defend me??

Trinity Santos

she’s doing it next week she’ll fuck around n find out soon enough

Victoria Javadi

ok fuck you why do i have to be next

i should've known you weren’t just being nice to me 

Trinity Santos

yeah dream on crash

Dennis Whitaker

Surely there’s a more fair way to decide what order we go in? 

Like maybe we draw straws or something 

Trinity Santos

sure huck 

if you brought real homegrown straws all the way from bumfuck nebraska then now’s the time to whip em out 

shit maybe you can start growing some out on the fire escape rn

Dennis Whitaker

:(

Trinity Santos

:)

Mel King

Hi guys, I’m muting my phone because Becca and I are watching a movie. I’ll respond later

Also I thought we were going to change the group chat name?

Trinity Santos

nope

it’s funny

Dennis Whitaker

Trin I really don’t think it’s as funny as you think it

Usppppppdokkjjd

Victoria Javadi

uh did whitaker just have a stroke

Dennis Whitaker

Fuck 

I walked into the breakroom door cause I was looking at my phone and now my nose is bleeding everywhere

I’m hiding in the bathroom can someone who’s not busy get me some new scrubs pls

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Pittsburgh Medical Trauma Center

Reviews 

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Mal D

2 Reviews 

★☆☆☆☆ [3 weeks ago]

I visited PTMC because I was in Pittsburgh for a conference and had an unexpected allergic reaction. Once I got to the ER, I was put in a waiting room with nearly 100 other patients and told that my symptoms “weren’t urgent.” Tons of people who arrived after me somehow got to jump the line and go right in. Not sure what that’s about but I’m very unimpressed with this place. 

Pittsburgh Trauma Medical Center (Owner)

Hi Mal, we told you at the time of your visit that your allergic reaction was strictly topical which means that you weren’t in any immediate or serious danger. There is no “line” in the ER, we treat patients in order of need. Sorry for any inconvenience. 

Albert Yang

38 Reviews • 15 Photos

★☆☆☆☆ [3 weeks ago] 

WORST. HOSPITAL. EVER. do not go here. 

Pittsburgh Trauma Medical Center (Owner) 

Thank you for your review, Albert. If you feel that you would receive better treatment at a different establishment, we strongly encourage you to pursue that avenue. 

Ann Roswell

14 Reviews

★★★★☆ [3 weeks ago]

Although the wait times here can be a bit of a pain, I have to give PTMC credit for their excellent staff. I am particularly impressed by Dr. Shamsi, who is familiar with my condition and always makes sure that I have everything I need during my hospital visits. Also, it’s awesome that her daughter seems to be working here now too as a student doctor! We need more talented physicians like this. Who says nepotism has to be a bad thing? 

1 Like • 18 people found this helpful

Pittsburgh Trauma Medical Center (Owner)

Thank you for your review, Ann. We’re glad that we can provide you with the level of service that you expect from us. However, we would also like to provide you with the clarification that Dr. Shamsi’s daughter, who will be a fully credentialed doctor within a year, is not a nepotism hire and earned her place at PTMC through pure merit. The implicit accusations of nepotism in your review could be harmful, and we urge you to take it down or else rephrase it. 

dawn belinski 

★★★★★ [3 weeks ago]

don’t listen to the haters, this place is awesome. they brought me back to a room right away once they saw how heavily i was bleeding (got swiped by a car while i was longboarding, no big deal) and treated me super quickly. four stars for the treatment and one more for dr mckay, who might actually be the most gorgeous woman on the face of this earth. dr mckay if you’re reading this please call me i swear i caught a vibe from you

Pittsburgh Trauma Medical Center (Owner)

We regret that we cannot pass along your message to the specific physician who treated you, as the content could be deemed inappropriate. In the future, I would recommend that you steer clear of commenting on our staff’s physical appearances. Also, Dr. McKay is extremely professional and she was absolutely not, and never would be, sending you “a vibe.” Next time you’re injured, feel free to seek treatment at Presbyterian instead. 

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From: <[email protected]>

To: <[email protected]>

Subject: Online Presence

Hi Victoria,

It feels ridiculous to even be emailing you about this, but Gloria’s sent me twenty messages about it in the last two days and I need to at least pretend to be doing something to handle it. When answering reviews on Google, could you perhaps try to avoid steering our clients directly towards our competitors in the area? I don’t actually care, but Gloria definitely does. 

Thanks,

Robby

—Sent from my iPhone

From: Victoria Javadi

Oh my god I’m so sorry. That was totally unintentional and won’t happen again. Thank you for letting me know! 

Sincerely, 

Victoria Javadi | U Pitt Medicine | MS3 

From: Michael Robinavitch

Cheers kid. Keep up the good work

—Sent from my iPhone

+

Trinity Santos

dude i just saw your reviews

no way you told that one chick to go to presby next time bc she said mckay is hot

Victoria Javadi

she’s my mentor

i need to defend her honor

Trinity Santos 

be fr

you’re not a knight and this isn’t like the fucking ren faire or some shit

you’re just mad that someone besides you wants her

Victoria Javadi

wtf

delete this

what if someone hacks my phone and sees these texts

Trinity Santos

literally who would do that

Victoria Javadi

it could happen okay

Trinity Santos

i’m sure the hackers of the dark net have better things to do than read your dumb texts 

esp the ones about how you want to fuck your mentor who’s twice your age

Victoria Javadi

shut UP

delete.

Trinity Santos

ugh you’re no fun

fine you’re off the hook for now but only cause whitaker and i are about to play mariokart

Victoria Javadi

okay did I ask

Trinity Santos

so mean

careful i might end up falling for you

Victoria Javadi

…

Trinity Santos

jesus christ i was kidding

take a joke

coffee tmr before work? 

Victoria Javadi

no

Trinity Santos

i’m buying 

Victoria Javadi

i’ll be there at 6.30

Trinity Santos

heard

also we gotta get a boba for mel

she’s shitting her pants about doing the review thing next

Victoria Javadi

i mean you could volunteer to do it instead of her this week

Trinity Santos

uh oh gotta go my battery’s dying suddenly

later loser

+

Pittsburgh Medical Trauma Center

Reviews 

Filters: Most Recent: Sort

J. Cruise

4 Reviews • 1 Photo

★★★☆☆ [2 weeks ago]

It’s an okay hospital, not as good as Grey’s Anatomy tho

Pittsburgh Trauma Medical Center (Owner)

Hi J, I’m glad that you think we’re okay! Hospitals in real life are realistically not going to be very similar to Grey’s Anatomy. That is a good show though, if not very medically accurate. My favorite character is Cristina, who’s yours?

PJ garvey

13 Reviews

★☆☆☆☆ [2 weeks ago] 

went in because i had weird knee pain and swelling. tell me why i sat in the waiting room for four hours. FOUR HOURS of my life. four hours that could’ve been spent doing something actually enjoyable. talking to my family. hanging out with my friends. playing video games. getting a slice from pizza lupo. honestly sticking forks in my eyes would’ve been more enjoyable. four hours of waiting, only for the “doctor” to give me a few tylenols and tell me to ice and elevate my knee. I’d give them zero stars if i could.

Pittsburgh Trauma Medical Center (Owner)

Hi PJ, I’m sorry to hear that you had such a negative experience in the waiting room. For mild to moderate swelling without other symptoms, ice and elevation is the best treatment plan. I also feel legally obligated to ask that you please never stick forks in your eyes, as you could damage your vision or even end up losing it. 

Karen Brandeis 

Local Guide • 251 Reviews • 98 Photos

★☆☆☆☆ [2 weeks ago] 

Where to begin…this hospital is HELL ON EARTH. No organization at all, absolute chaos in the waiting room. The magazines provided are all old issues of People & Cosmopolitan from at least a decade ago. Can we at least get some more updated options? Also…Way too much woke liberal nonsense here. The lady next to me tried to make me wear a mask because i have a SLIGHT cough & some sniffles. No I don’t have Covid & I don’t want your stupid mask. I am not a sheep. An insane amount of immigrants work at this hospital too…Are they even legal? I don’t understand what is happening to this country. It took us three hours before a doctor even came to speak to us. All we had before that was a nurse who looked BARELY old enough to graduate high school. She took my vitals okay but still…Isn’t there any kind of age requirement for medical professions anymore? I would give ZERO STARS if I could! God Bless America

Pittsburgh Trauma Medical Center (Owner)

Hi Karen, you seem to have a very pessimistic view of PTMC and also the world in general? Everyone on our staff is fully credentialed and qualified to work in medicine. Your stance on immigration is also illogical. In 2021, immigrants accounted for over 18% of the United States’ healthcare labor force. I would recommend that you educate yourself before making biased and bigoted statements like the ones in your review. Best of luck in your future. 

haley smith

4 Reviews

★★★☆☆ [2 weeks ago]

wait time here sucks actual shit but dr langdon is seriously the most beautiful man i’ve ever seen. i hope he’s single and likes blondes

14 Likes • 9 people found this helpful

Pittsburgh Trauma Medical Center (Owner)

I don’t understand what your opinion on Dr. Langdon’s physical appearance has to do with your standard of treatment received at PTMC. Please either delete this review or edit it to be more relevant for other reviewers. 

Becca K 

Local Guide • 154 Reviews • 62 Photos

★★★★★ [2 weeks ago]

My sister works here and she’s awesome! I love her! 

Pittsburgh Trauma Medical Center (Owner) 

Becca you shouldn’t leave a review if you’ve never actually been a patient here. But thank you! I love you too 

+

pitty rockers in the house tonite 

Victoria Javadi 

hey guys just wondering 

like hypothetically 

if i made a social media post about working at PTMC do we think i’d be in like legal trouble 

like a tiktok video or something 

Trinity Santos 

no

you should do it

like right now

Victoria Santos

can someone other than trinity answer pls and thanks 

Trinity Santos 

wtf 

you don’t trust me? 

Victoria Javadi

not even a little bit 

Dennis Whitaker 

Good call 

Trin is not trustworthy 

Trinity Santos 

you’re just saying that cause i ate your thai leftovers 

also die wtf i told you to never call me trin where anyone could hear you 

Dennis Whitaker 

We’re texting 

No one can hear you 

Victoria Javadi

legal 

trouble 

yes 

or no

Mel King

I think that you could probably get away with it as long as you didn’t mention like specifics of the job 

Victoria Javadi

okay thanks 

not that I’m going to make a video 

it was just a hypothetical 

Trinity Santos 

riiiight

also mel your sister leaving a review was kinda sweet actually 

Mel King 

Right? 

She probably shouldn’t have done that but it made me happy to see 

Especially since I hated having to reply to reviews 

Victoria Javadi

felt that 

and speaking of review replies 

GUESS WHO’S NEXT

Dennis Whitaker 

Ha 

Victoria Javadi 

ha 

Mel King 

Ha? 

Trinity Santos 

stfu  

fuck all of you

Victoria Javadi

how the turn tables 

Mel King 

Mel King questioned a message from Victoria Javadi

Dennis Whitaker 

Victoria I think you have that phrase the wrong way around 

Trinity Santos 

yeah dude it’s a fucking meme 

you really were brought up amish weren’t you

 Mel King

I still don’t get it 

Trinity Santos 

don’t worry about it 

you and i are the only smart people in this chat 

Victoria Javadi

shut up holy shit 

i bet if we all took iq tests right now my score would absolutely body yours 

Trinity Santos

yeah?  

you think you could take me?

Victoria Javadi

oh i could take you so fucking hard 

Trinity Santos 

you wish 

Victoria Javadi 

YOU wish

Dennis Whitaker 

Ahem

Back to the normal conversation maybe? 

Mel King  

Yeah the vibes just got weird in here 

Victoria Javadi

my bad team 

let’s all point and laugh at trinity again 

Trinity Santos 

fuck off 

i’m out of here 

Trinity Santos has left the chat. 

Victoria Javadi has added Trinity Santos to the chat. 

Trinity Santos has left the chat. 

Victoria Javadi has added Trinity Santos to the chat. 

Trinity Santos has left the chat. 

Mel King has added Trinity Santos to the chat. 

Trinity Santos 

i fucking hate all of you 

Dennis Whitaker 

Hey I didn’t do anything  

Trinity Santos 

i fucking hate all of you especially huckleberry

byeeeeee

Dennis Whitaker

:( 

Trinity Santos

凸( •̀_•́ )凸

+

Dennis Whitaker requested Trinity Santos

September 22

+ 3.00

Stop stealing my toothpaste

Trinity Santos declined Dennis Whitaker

September 22

3.00

i didn’t take ur fucking toothpaste

Dennis Whitaker requested Trinity Santos

September 22

+ 3.00

I had a full tube last week and it’s empty now

Trinity Santos declined Dennis Whitaker

September 22

3.00

sucks to be you i guess

Dennis Whitaker requested Trinity Santos

September 22

+ 3.00

Trin come on 

Trinity Santos declined Dennis Whitaker

September 22

3.00

gargle some baking powder idk

Dennis Whitaker requested Trinity Santos

September 22

+ 3.00

I swear to God I will tell Victoria what you said about her the other day

Trinity Santos paid Dennis Whitaker

September 22

+ 10.00

SHUT UP. and get more oat milk while you’re at the store

+

Pittsburgh Medical Trauma Center

Reviews 

Filters: Most Recent: Sort

Melinda Browne

28 Reviews

★★★★☆ [a week ago]

I had to go into the ER with a broken wrist and I was very apprehensive about it as I often have severe anxiety in medical settings. Dr. Mel treated me and she was very helpful. The only thing I would change about the experience was her habit of reciting some kind of rap song lyrics to herself. I’m not sure why she was doing this but I felt left out because I didn’t know the words. 

Pittsburgh Trauma Medical Center (Owner)

Hey Melinda, we’re glad you had a positive experience at PTMC. We’ll pass on your message to the specific physician who treated you. Also, if you don’t know Megan Thee Stallion then I don’t know how to help you. Go listen to her discography. 

Earl 

2 Reviews • 1 Photo

★☆☆☆☆ [a week ago]

I asked for no egg salad on my sandwich. I always ask for no egg salad. Everyone knows I don’t want egg salad. What did the new nurse give me yesterday? EGG SALAD! Other than that, it’s all love. Turkey’s the way to go.  

4 Likes • 4 people found this helpful

Pittsburgh Trauma Medical Center (Owner)

Hey Earl, I’m sorry you had to eat one of our egg salad sandwiches. Truly I couldn’t think of a worse fate. Next time you’re here we’ll give you ten turkey sandwiches. But you have to stop leaving copies of this review alright? I already saw it the first four times.  

Hugh Janus

13 Reviews

★☆☆☆☆ [a week ago] 

HATE THIS PLACE PTMC. SUCK MY NUTS MOFOS

Pittsburgh Trauma Medical Center (Owner) 

??

 

maría de la cruz

34 Reviews • 7 Photos

★★★★★ [a week ago]

My kidney dialysis treatments were incredibly expensive and I have a limited healthcare plan. Dr. Mohan understood this and worked with me to help reduce the overall cost of my treatment. I am so grateful to her and can’t recommend her, and this hospital, enough. Thank you Dr. Mohan. I owe you my life. 

Pittsburgh Trauma Medical Center (Owner)

María, I’m so glad that you received the help you needed. If you need any more support in the future, please don’t hesitate to come back to PTMC. The system is undeniably flawed but we make it work whenever we can. I’ll pass your message along to Dr. Mohan myself. Thank you for the honest review. 

Dianne Anderson

★☆☆☆☆ [a week ago]

My husband was hit by a motorcycle while we were walking downtown and had to be rushed to the ER here. I was allowed to stay with him while they were doing some kind of stabilizing operation. They managed to get him stable so I’ll give them credit for that. However everybody in the operating room seemed lazy and lacking in urgency. They kept making little quips to one another that were completely irrelevant. When I tried to steer them back on track, they told me to remain calm or they’d have to have security escort me out. Unacceptable. 

They also brought down a surgeon to consult on the procedure, Dr.García, and she was in my opinion Extremely Unprofessional. She spent more time flirting with one other doctor (who I found out later had barely even graduated from student doctor status) than working on treatment for my husband. Without exaggeration, my husband was lying in the hospital bed and these two doctors were staring at each other like lovesick teenagers over his unconscious body. At one point Dr. García was talking about their astrological compatibility. How is that even allowed? My husband was taken up to surgery after his stabilization and he did make a full recovery so I’m grateful for that, but in my opinion those two doctors should not be allowed to collaborate on cases. They are both deeply unprofessional and unqualified to work in emergency medicine in general, if this is the way they operate when there are lives to be saved. 

And as if that wasn’t bad enough, they’re lesbians. It would’ve been one thing if it was a normal relationship, but these were two WOMEN being overtly flirtatious with each other. Sickening.

Pittsburgh Trauma Medical Center (Owner)

Hey Dianne, go fuck yourself. Why don’t you try operating on a hundred or more patients every day, trying to save as many lives as possible and moving along without more than a second to reflect on the times when we don’t succeed? We’re doctors, but we’re also humans. We talk when we work, and yes, sometimes it might slightly stray from the case at hand, because it makes everything a little easier to carry, but guess what? We still do our fucking jobs. Your husband was stabilized and then saved, and that should be all that matters. If you really care about him, you probably should focus on that instead of going on a homophobic tangent like a loser. Also, not the point but I’m sure Dr. García wasn’t flirting with that other doctor. She was probably just being nice and making polite conversation, there’s no way she’s actually into her. Next caller. 

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Dennis Whitaker

I saw the latest review

I’m sorry you had to deal with that

Are you okay?

Trinity Santos

oh please lmfao

if i had a dollar for every time some dipshit was homophobic to me i’d be richer than bill fuckin gates 

i’m fine

Dennis Whitaker

Okay

I’m here if you ever want to talk or something

Trinity Santos

i said i’m FINE

but thanks huck

i’m only gonna say this once but

you’re a good friend and i appreciate you

Dennis Whitaker 

I’m glad you think so

You’re a good friend too

Should I even ask about the García thing

Trinity Santos

nope

Dennis Whitaker

Got it

Also can you replace the paper towels in the kitchen? There’s no more

Trinity Santos

nope

Dennis Whitaker 

Rats

+

From: <[email protected]>

To: <[email protected]>

Subject: Misconduct Warning

Good afternoon, 

I have recently been made aware of certain deeply unprofessional replies that you have written to online reviews. I will give you one opportunity to delete any inappropriate content by 12 PM tomorrow. Otherwise, I will have no choice but to file a disciplinary infraction on your permanent file. Ordinarily you would not be afforded this much leniency, but Dr. Robinavitch has advocated on your behalf. I trust you will not disappoint him. 

Sincerely,

Gloria Díaz

MBA | MHA | Director of PTMC 

Ext. 228

From: Trinity Santos

Apologies—I’ll delete the content and it won’t happen again. Thank you. 

Best,

Trinity Santos

—Sent from my iPhone

+

pitty rockers in the house tonite

Trinity Santos

just got cooked by gloria over email lmfao

Mel King

What? Are you okay?

Trinity Santos

yeah she’s just mad about my replies to our reviews

which is so stupid cause like 

girl YOU made us do this. don’t get mad when i do it in a way you don’t like

Victoria Javadi

well what did you say

Trinity Santos

does it matter? at least i got it done

Dennis Whitaker

Here look 

[screenshot.jpg]

[screenshot2.jpg]

Trinity Santos

bruh

fuck off

Victoria Javadi

trinity.

you told a patient’s spouse to go fuck herself???

you’re lucky they didn’t fire you

Trinity Santos 

yeah yeah whatever

they shouldn’t have asked us to do this shit in the first place okay

play stupid games win stupid prizes

Victoria Javadi

i guess you have a point

kind of

if you squint

Mel King

I just showed Becca that screenshot and she laughed out loud

She wants to hang out with you Trinity

Trinity Santos

hell yeah i’ll hang with her

you guys wanna come over tonight and watch a movie? 

Mel King

Sure!

Fair warning though, she’ll only watch Elf

We’ve watched it a hundred and sixteen times already this year.

Trinity Santos

jesus christ

i’m sorry for you

Victoria Javadi

what’s elf i’ve never seen it

Trinity Santos

jesus CHRIST

okay everyone come over tonight. byob 

Victoria Javadi

erm

i can’t buy alcohol

Trinity Santos

oh you sweet summer child

never fear i’ll hook you up 

Victoria Javadi

okay i’ll see if my mom will let me go

Trinity Santos

tell her it’s a study sesh she’ll eat that up

and also tell her i’m still waiting on that letter of rec and maybe she and i can talk abt it over dinner sometime

Victoria Javadi

are you hitting on my fucking mother through me right now

Trinity Santos

what

Victoria Javadi

ARE YOU? 

Trinity Santos

okay that’s settled! everyone show face at like 9 tonight 

except whitaker. he’s not invited

Dennis Whitaker

I literally live with you

Trinity Santos

damn it

okay fine you can come too

see you later fellow losers

+

Unknown Number

I saw your latest activity on our reviews page. Impressive. 

Trinity Santos

sorry who the fuck is this

Unknown Number 

I’ll give you a hint

Foot + scalpel = ? 

Trinity Santos

oh jesus fuck is this garcía

Unknown Number 

Sharp as always. 

Trinity Santos

sorry i didn’t know it was you

i don’t have your number

i mean obviously i don’t we never traded numbers or anything 

i’m just gonna shut up now

Trinity Santos changed Unknown Number’s Contact

Hot Surgeon García

Don’t worry about it 

Trinity Santos

thanks

so you saw the reviews huh

gloria was. not happy about that

Hot Surgeon García

Figures  

What did she say to you?

Trinity Santos

oh yknow 

something something “deeply unprofessional” 

something something “disciplinary infraction”

nothing i can’t handle tho

i’m a big girl

Hot Surgeon García

Oh I’m aware. 

I’m curious about the last review 

What makes you think that I wasn’t flirting with you? 

Trinity Santos

uh

what

were you?? like actually??

Hot Surgeon García

Come on Santos. I thought you were smart

Yes, I was flirting with you. I have been since your first day at the Pitt

Trinity Santos

oh

Hot Surgeon García

You were starting to make me doubt if I still had it

And trust me when I say that NEVER happens

Trinity Santos

uhh

okay

okay so

i may be stupid

Hot Surgeon García

Nothing a drink or two can’t fix 

And you still owe me a cocktail, so how about it?

This is me asking you out, to clarify 

Trinity Santos

yes okay i got that now and i’m saying yes

emphatically yes

when?

Hot Surgeon García

Are you free tomorrow night?

Trinity Santos

i am now

Hot Surgeon García

Perfect. It’s a date

Trinity Santos

copy that

where are we going?

Hot Surgeon García

I’ll send you the address

All you have to do is show up

Think you can handle that?

Trinity Santos

yes

yes i can

Hot Surgeon García

Good.

I’ll see you tomorrow 

Trinity Santos

oh god i’m in trouble

okay see you then

+

Trinity Santos

hey huckleberry

heeeyyy

remember how we were supposed to watch queer eye tmr night

Dennis Whitaker

I remember you telling me that you were forcing me to watch it yes

Why?

Trinity Santos

i may or may not have to reschedule

garcía just asked me out

Dennis Whitaker

García asked you out?

García the scary surgeon???

Trinity Santos

no garcía the cat who lives downstairs

yes garcía the surgeon you dummy

i guess she really was hitting on me and now she wants to take me out

so can we watch qe on wednesday night instead

Dennis Whitaker

Fine

But I get to pick the snacks

Trinity Santos

sold

Dennis Whitaker

And if things, you know

Escalate 

Go back to her house?

Trinity Santos

i’ll do my best but i make no promises

Dennis Whitaker

No you should make promises

Trin you should make promises

Trinity!!!!

I need to find a new roommate 

+

Dennis W

1 Review

★☆☆☆☆ [a month ago] 

I came into the ER to ask for help with a hearing-related health issue. Everyone laughed at me and did nothing to fix my problem. I don’t even know what to say at this point. Zero stars for the whole department, except that one MS4 guy who works there because he looks super cool and definitely not gay. 

Pittsburgh Trauma Medical Center (Owner) 

Tough shit. Invest in some earplugs. Good luck babe! xo, t